Frequently Asked Questions

To best serve you, we have compiled a list of our most frequently asked questions. If your question has not been answered below, the fastest and most effective way to reach us is by email.


Shipping & Product Information:

Shipping Information & Shipping Times
Lifetime Warranty Information
Online Satisfaction Guarantee
Returns Information

Tips & Tricks:

Getting to know your new bag
Cleaning and care instructions

General FAQs:

Do you sell your products in retail (physical) stores?
Where can I find your product videos?
How can I shop in my local currency?

Carry-on Backpack FAQs:

Are both colors (Orange & Teal) included?
How much can I pack into the Carry-on Backpack?
How is the Carry-on Backpack a maximum legal size for airlines?
Will the Carry-on Backpack fit my laptop?
How long will it take to deliver the Carry-on Backpack?
Is the shoulder strap (messenger style) detachable?
How much does the Carry-on Backpack weigh?
What are the Carry-on Backpack's volume and dimensions?
What materials are used in the Carry-on Backpack?
Is Carry-on Backpack water resistant?

Packing Cube FAQs:

Coming Soon

Backpack Packing Cube FAQs:

Coming Soon

A few of our favorite articles:
Standard's Guide to One Bag Travel

Choosing the Best Travel Backpack for Men
Choosing a Travel Backpack for Women
Choosing a Travel Backpack for Europe
Choosing the Best Backpack for Business Travel
The Best Travel Backpack for Students & Travel Abroad
Choosing a Laptop Backpack for Travel
Choosing a Smart Backpack
Choosing a Theft Proof Backpack
Nomad Backpack: How to Choose One?
Choosing a Water Proof Backpack
Choosing a 40L Backpack